Introducing HArmoKNEE:
Customer Support Services

At OrthogenRx, we make it simple to access our hyaluronic acid (HA) products for the treatment of patients’ Osteoarthritis (OA) knee pain. From product acquisition through reimbursement, we work in lockstep with your team to ensure your patients get the pain relief they need.

Dedicated Account Specialists

OrthogenRx understands the complexity of healthcare and that sometimes you need to quickly speak with someone who will assist you with issues that may arise. In line with our company commitment to facilitating access to healthcare information, our team of friendly customer service representatives are available to answer questions and help meet your needs.

For support, call 267-753-6700 or email: customerservice@orthogenrx.com

Flexible Distribution

We understand you may have an established process for ordering products at your practice, and are committed to minimizing disruptions. That is why we have an exclusive pharmacy network of experienced specialty distributors known for their high quality of service to ensure you get best-in-class support. These disributors and wholesalers include:

Besse Medical

Tel: 1-800-543-2111 | Fax: 1-800-543-8695
Account Set-Up: Visit Besse.com or call 1-800-543-2111.
Ordering: Visit Besse.com or call 1-800-543-2111. Next day delivery available for orders placed Monday through Thursday before 7 pm ET (orders placed on Friday before 5 PM ET will arrive on the following Monday).

Cardinal SPS

Tel: 267-753-6700 | Fax: 267-753-6710
Account Set-up: Call 267-753-6700
Ordering: Call 267-753-6700. Next day delivery available for orders placed Monday through Thursday before 3 PM ET (orders placed on Friday before 3 PM ET will arrive on the following Monday).

CuraScript SD

Tel: 1-877-599-7748 | Fax: 1-800-862-6208
Account Set-up: Call 1-877-599-7748.
Ordering: Visit CuraScriptOnline.com or call 1-877-599-7748.
Next day delivery available for orders placed Monday through Thursday before 7 pm ET (orders placed on Friday before 7 pm ET will arrive on the following Tuesday).

Henry Schein Medical

Tel: 1-800-772-4346 | Fax: 1-800-329-9109
Account Set-up: Visit HenrySchein.com/medical or call 1-800-772-4346.
Ordering: Visit HenrySchein.com/medical or call 1-800-772-4346. Next day delivery available for orders placed Monday through Thursday before 4 pm ET (orders placed on Friday before 4 pm ET will arrive on the following Tuesday).

McKesson Medical-Surgical

Tel: 1-866-625-2679
Account Set-up: Call 1-866-625-2679.
Ordering: Visit MMS.McKesson.com, call 1-866-625-2679, or email MMSPCCustomerService@McKesson.com. Orders can be placed Monday through Friday 8 AM to 5 PM ET (cutoff time for ordering is 5 PM ET).

Wholesale

Amerisource Bergen

ProductAmerisource Bergen #
GenVisc 850 25MG/2.5 ML10186387
TriVisc 25MG/2.5 ML 10210330

Cardinal Health Pharmaceuticals

ProductAmerisource Bergen #
GenVisc 850 25MG/2.5 ML5322623
TriVisc 25MG/2.5 ML 5510870

McKesson Pharmaceuticals

ProductAmerisource Bergen #
GenVisc 850 25MG/2.5 ML1552884
TriVisc 25MG/2.5 ML 1552876

Reimbursement Solutions

Individual plan coverage for HA varies and determining individual plan benefits is time consuming. The OrthogenRx Reimbursement Navigator streamlines the reimbursement and prescribing process for your patients at no charge, making it easier to:

  • Obtain prior authorization forms for specific plans and initiate benefits investigation
  • Have covered prescriptions routed to an in-network pharmacy or local pharmacy to be filled
  • Track prescriptions and get real time status updates
To learn more, click here or call 1-866-556-2259 or fax 1-866-377-2244.

Direct Purchase Program

A simple and efficient way to provide your patients OA knee pain relief. With the Direct Purchase Program, patients can buy TriVisc®, our 3 injection hyaluronic acid regimen direct from our exclusive pharmacy network, providing patients with access to significant savings while eliminating the challenges often associated with HA reimbursement. The result: your patients may receive OA knee pain relief faster and you avoid the hassle.

To learn more, visit orthogenrx.aspnprograms.com or call 1-866-566-2259.

Online Ordering Portal

This intuitive online portal puts next-day HA delivery at your fingertips. We make it fast and easy to:

  • Choose your products
  • Invoice on terms or use a credit card
  • Visibility to past and current orders
  • View, print and pay invoices
To set up an account, call 1-267-753-6700 or email customerservice@orthogenrx.com. To order, visit orthogenrx.pharmarxorder.com.

Peer Support

Healthcare professionals sometimes want to speak directly with a qualified peer when questions come up regarding OrthogenRx products. We make the process of seeking information straightforward and easy. This includes responding to requests for medical, scientific, or technical information about our products. Submit a medical information request and have a response back within 24 hours.

To learn more, click here or call 1-877‐517‐5445.